Refund policy

Effective Date: August 14, 2026

At Kasa Furniture, we want our customers to be satisfied with their purchases. If you are not completely satisfied with an eligible purchase, we accept returns in accordance with the terms and conditions outlined below.

1. Return Period

Eligible products may be returned within 30 days of the delivery date.

To be eligible for a return, the item must be:

  • In new and unused condition.

  • Free from stains, odors, damage, or excessive signs of use.

  • Returned with all original parts, accessories, hardware, and included materials.

  • Accompanied by the original order information or proof of purchase.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Methods

Kasa Furniture offers the following return options for eligible purchases:

In-Store Returns

Eligible products purchased online may be returned to our physical store after receiving return instructions from our customer service team.

Please contact us before bringing an online order to the store so that we can confirm eligibility and provide the appropriate instructions.

Kasa Furniture
697 N Golden State Blvd
Turlock, CA 95380
United States

Return by Carrier

For eligible furniture that cannot reasonably be returned to our physical store, we will provide return instructions after reviewing the return request.

Customers should not ship or arrange transportation of an item to Kasa Furniture without receiving return instructions first.

3. Change-of-Mind Returns

We accept eligible returns when a customer changes their mind or no longer wants the product, provided the item meets the return conditions stated in this policy.

For change-of-mind returns, the customer is responsible for the applicable return transportation or shipping costs.

Any applicable return costs will be explained before the return is arranged.

4. Damaged, Defective, or Incorrect Items

Please inspect your furniture when it is delivered.

If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item.

  • Photographs of any visible damage to the packaging, when applicable.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, repair, or refund.

When the problem is confirmed to have resulted from damage during delivery, a manufacturing defect, or an incorrect item supplied by Kasa Furniture, we will arrange the appropriate return or resolution.

5. Return Condition

Returned merchandise must be in new and unused condition.

We may decline a return or reduce the refund when an item has been:

  • Used or damaged after delivery.

  • Modified or altered.

  • Assembled or installed in a manner that causes damage.

  • Returned with missing parts, accessories, or hardware.

  • Returned with stains, odors, excessive wear, or other damage caused after delivery.

Customers are responsible for taking reasonable care of products while they are in their possession.

6. Non-Returnable Items

The following products may not be eligible for return:

  • Custom-made or personalized furniture.

  • Products specifically identified as final sale or non-returnable.

  • Items that have been damaged, modified, or altered after delivery.

  • Items that cannot be returned in accordance with the return conditions described above.

Any product-specific return restrictions will be clearly stated on the applicable product page before purchase.

7. Return Shipping and Transportation Costs

For a change-of-mind or buyer’s-remorse return, the customer is responsible for applicable return shipping, transportation, or pickup costs.

For an item confirmed to be defective, damaged upon delivery, or incorrectly supplied by Kasa Furniture, we will arrange the appropriate return or replacement process.

Any applicable return costs will be communicated before the return is finalized.

8. Restocking Fees

Kasa Furniture does not charge a standard restocking fee for eligible returns.

However, an item may be ineligible for a full refund if it is returned damaged, used, modified, or missing required parts or accessories.

9. Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been accepted.

For an approved return, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–7 business days after the returned item has been received and inspected.

After we process the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

10. Exchanges

Eligible products may be exchanged subject to product availability.

If you would like to request an exchange, please contact us before returning the product.

If the requested replacement product is unavailable, we may provide another appropriate resolution, including a refund.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed, prepared for delivery, or shipped.

Once an order has been processed, shipped, or delivered, it may be subject to the return terms described in this policy.

12. How to Request a Return

To request a return, refund, exchange, or report a damaged or incorrect item, please contact us with your order information.

Kasa Furniture
697 N Golden State Blvd
Turlock, CA 95380
United States

Phone: +1 209-620-8114
Email: help@kasafurniture.shop

Please include your order number and a description of the reason for your request.

Our customer service team will review your request and provide the appropriate return instructions.

13. Important Information

Return eligibility depends on the product, its condition, the reason for the return, and compliance with the requirements of this policy.

Product-specific return terms displayed on the applicable product page will apply where they differ from the general terms of this policy.

Nothing in this policy is intended to limit any rights or protections provided to consumers under applicable federal, state, or local law.

Kasa Furniture reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.